SPA

POLICIES & PROCEDURES

CONSIDERATIONS
Remember this is your personal time. For the consideration for all our guests and to ensure the most relaxing experience, we appreciate all conversations be kept in a quiet tone behind spa doors. Cell phones and pagers should be turned off. If necessary please let the front desk know your needs so we can support you while giving everyone a quiet experience.

CHILDREN
We welcome and recommend introducing treatments to your children starting at age seven. At this time, our facility does not accommodate small children when you are receiving treatments.

GRATUITIES
Gratuities are graciously accepted. For parties of four or more, a 18% gratuity will be added to the bill.

PARKING
We have ample, complimentary parking

PRODUCT RETURN POLICY
Your satisfaction is our utmost concern. If you are not satisfied with a product within two weeks of purchase please bring in the product with your receipt so we may reevaluate your needs. We will gladly exchange your undamaged product for something that suits you better. Sorry, no cash refunds.

PAYMENTS
We gladly accept the following payment methods:

• Spa Gift Cards
• Cash
• Credit Cards (MasterCard, Visa, American Express)
• Checks with driver’s license and phone number
• Now accepting Blue Cross and Blue Shield Health Insurance! Aqua Plan & Lifestyle Plan • Online purchases through PayPal. No PayPal account required.

GIFT CARD POLICY
Our gift cards are redeemable at either of our locations. They are available in any denomination and are redeemable for either services and/or product. Gift cards may be purchased in person, over the phone, and also online.

There is a $3 shipping and processing charge on all gift certificates ordered online.

A pampering treat awaits someone you love. Give the luxurious gift of well-being to the people that are special to you. Many people don’t treat themselves, so it’s a wonderful pampering gift for any time of the year!

Our beautiful electronic Gift Cards are available in any denomination and are redeemable for spa, hair services and product. Gift Cards are non-refundable. Gift Cards expire 1 year from date of purchase. Gift Cards may be purchased in person, over the phone, or online.

Gift Certificates that have been donated for charitable auctions can be redeemed for service Sunday through Thursday only.

APPOINTMENT POLICY
Scheduling Appointments:
Spa appointments are preferred, though not always necessary. We recommend that you always reschedule your next spa experience before leaving, in order to guarantee the availability of your favorite services and times in the future. For your convenience, appointment requests are available on our website.

Arriving for your appointment:
Please plan to arrive 15 minutes prior to your scheduled appointment time to check in, change into your spa attire and begin your spa experience on time. If this is your first visit with us, please allow time to fill out your personalized consultation chart.

Cancellations:
In order to accommodate everyone fairly, it is essential to provide 24 hours notice of cancellation for a single service and 48 hours notice of cancellations for multiple services or packages. We request that all services be held with a credit card or gift card number. No shows and late cancellations will be charged in full. If the service time can be filled, you will not be charged. Spa At Falling Waters therapists and technicians thank you for understanding.