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Spa At Falling Waters guarantees your satisfaction with every skin care and body care product and service that we provide. We want you to be satisfied and restored after your time with us. Please feel free to share your needs with us if you are not 100% satisfied.
Scheduling Appointments • Arriving For Your Appointments • Cancellations
Product Returns • Consideration • Children • Payment • Parking
Gift Cards • Series Purchasing
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Scheduling Appointments
Spa appointments are preferred, though not always necessary. We recommend that you always reschedule your next spa experience before leaving, in order to guarantee the availability of your
favorite services and times in the future.
Arriving For Your Appointment
Please plan to arrive 15 minutes prior to your scheduled appointment time to check in, change into your spa attire and begin your spa experience on time. If this is your first visit with us, please allow time to fill out your personalized consultation chart.
Cancellations
In order to accommodate everyone fairly, it is essential to provide 24 hours notice of cancellation for a single service and 48 hours notice of cancellations for multiple services or packages. We request that all services be held with a credit card or gift card number. No shows and late cancellations will be charged in full. If the service time can be filled, you will not be charged. Spa At Falling Waters therapists and technicians thank you for understanding.
Product Returns
Your satisfaction is our utmost concern. If you are not satisfied with a product within two weeks of purchase please bring in the product with your receipt so we may reevaluate your needs. We will gladly exchange your undamaged product for something that suits you better. Sorry, no cash refunds.
Consideration
Remember this is your personal time. For the consideration for all our guests and to ensure the most relaxing experience, we appreciate all conversations be kept in a quiet tone behind spa doors. Cell phones and pagers should be turned off. If necessary please let the front desk know your needs so we can support you while giving everyone a quiet experience.
Children
We welcome and recommend introducing treatments to your children starting at age seven. At this time, our facility does not accommodate small children when you are receiving treatments.
Gratuity
We graciously accept gratities. For parties of four guests or more a 15% gratuity will be added to the total bill.
Payment
We gladly accept Cash, MasterCard, Visa, American Express and Checks with driver’s license and phone number. Thank You.
Parking
We have ample, complimentary parking.
Gift Cards
A pampering treat awaits someone you love. Give the luxurious gift of well-being to the people that are special to you. Many people don’t treat themselves, so it’s a wonderful pampering gift for any time of the year!
Our beautiful electronic Gift Cards are available in any denomination and are redeemable for spa, hair services and product. Gift Cards are non-refundable. Gift Cards may be purchased in person, over the phone, or online. Gift Cards expire 1 year from date of purchase.
Gift Certificates that have been donated for charitable auctions can be redeemed for service Sunday through Thursday only.
Series
Treatment series are available. Purchase six of the same treatment and receive 10% off when you pre-pay this discount does not apply to packages or promotional services as they are already discounted. (Series can only be used by one person.) |
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