Spa appointments are preferred, though not always necessary. We recommend that you always reschedule your next spa experience before leaving, in order to guarantee the availability of your favorite services and times in the future.

Please plan to arrive 15 minutes prior to your scheduled appointment time to check in, change into your spa attire and begin your spa experience on time. If this is your first visit with us, please allow time to fill out your personalized consultation chart.

In order to accommodate everyone fairly, it is essential to provide 24 hours notice of cancellation for a single service and 48 hours notice of cancellations for multiple services or packages. We request that all services be held with a credit card or gift card number. No shows and late cancellations will be charged in full. If the service time can be filled, you will not be charged. Falling Waters Spa therapists and technicians thank you for understanding.

Your satisfaction is our utmost concern. If you are not satisfied with a product within two weeks of purchase please bring in the product with your receipt so we may reevaluate your needs. We will gladly exchange your undamaged product for something that suits you better. Sorry, no cash refunds.

Remember this is your personal time. For the consideration for all our guests and to ensure the most relaxing experience, we appreciate all conversations be kept in a quiet tone behind spa doors. Cell phones and pagers should be turned off. If necessary please let the front desk know your needs so we can support you while giving everyone a quiet experience.

We welcome and recommend introducing treatments to your children starting at age seven. At this time, our facility does not accommodate small children when you are receiving treatments.

We gladly accept Cash, MasterCard, Visa, American Express and Checks with driver’s license and phone number.Thank You.

Gratuities are graciously accepted. For parties of four or more, a 15% gratuity will be added to the bill.

We have ample, complimentary parking.

A pampering treat awaits someone you love. Give the luxurious gift of well-being to the people that are special to you. Many people don’t treat themselves, so it’s a wonderful pampering gift for any time of the year!

Our beautiful electronic Gift Cards are available in any denomination and are redeemable for spa, hair services and product. Gift Cards are non-refundable. Gift Cards expire 1 year from date of purchase. Gift Cards may be purchased in person, over the phone, or on-line.

Gift Certificates that have been donated for charitable auctions can be redeemed for service Sunday through Thursday only.

Treatment series are available. Purchase six of the same treatment and receive 10% off when you pre-pay this discount does not apply to packages or promotional services as they are already discounted. (Series can only be used by one person.)